Return Policy
We accept returns for both defective and non-defective products. Exchanges are also accepted.
Product Condition
• Only new, unused products in their original packaging are eligible for return or exchange.
• Certain items such as personal care products, intimate apparel, and final sale items are non-returnable.
Return Window
• Returns must be requested within 30 days of receiving your order.
• For orders placed between October 15 and December 14, the return window is extended — items can be returned until January 15 of the following year.
Return Method
• All returns are handled by mail.
Return Shipping
• Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was received.
Refunds
• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, refunds will be issued to your original payment method within 5–10 business days.
Contact Us
For questions about returns, please contact us:
MKR KARDELL LLC
📧 support@mkrkardell.com
📍 1600 Garrett Rd, Upper Darby, PA 19082, United States
📞 +1 (445) 208-3797